The RI APCD Opt-Out Portal is currently unavailable as Rhode Island transitions to a new Lockbox Services Vendor. Please see below for more information.

Privacy Policy for the RI APCD Opt-Out Portal

This privacy statement applies solely to information collected by Arcadia Healthcare Solutions (Arcadia) on (RI APCD Out-Out Portal) and is designed to ensure that visitors to this website understand how and why Arcadia collects and uses information provided by users of this site.

Information Collection and Use

Use by Arcadia Healthcare Solutions

This website allows you to exercise your right to have your healthcare enrollment and claims information excluded from (or included back into) the Rhode Island All-Payer Claims Database (RI APCD) by submitting your request to opt out (or back in) to Arcadia Healthcare Solutions, Rhode Island's contracted vendor for this service.

To fulfill your request, the information you provide is utilized to match your identity to enrollment information submitted by all applicable health plans required to participate in the RI APCD. To successfully match your records to a member submitted by participating health plans, you are required to provide personally identifiable information to verify your identity.

Use by Third Parties

Arcadia will share your information only with those health plans that have identified you as a current or former member, providing them with your latest opt-out/opt-in status request to ensure that your request is executed. In adherence to the RI APCD regulations, Arcadia will never share your personally identifiable information with any other party involved with the aggregation or analytic usage of the RI APCD, including the state of Rhode Island.

This website contains links to the official RI APCD site, which is not owned or operated by Arcadia and whose privacy policies may be different. Please be aware that Arcadia is not responsible for the privacy practices of other sites and we encourage you to read their privacy statements as well.

In addition, as a contracted service provider to the state of Rhode Island, Arcadia reserves the right to disclose the information you provided as required by Rhode Island law, and when we believe disclosure is necessary to protect Arcadia's rights as permissible under applicable law.

How to Contact Us

If you have any questions about the RI APCD Opt-Out Portal's functionality or privacy policy, please email Arcadia at

Security Information

Arcadia takes security seriously. Arcadia maintains rigorous security procedures designed to prevent access by unauthorized persons or businesses. Arcadia uses a variety of multi-level security systems to control access to our services and products. Arcadia associates and all users at client locations must have access codes and proper authorization to access certain data and applications.

Arcadia also conducts internal and third party risk assessments and audits on its internal and external information systems. These measures help Arcadia continually assess its ability to maintain data security. Arcadia's enterprise network security operations center maintains real-time monitoring for information system vulnerabilities and unauthorized access attempts into Arcadia's systems. Arcadia also maintains strict physical security for its facilities and limits access to critical areas of its business.

Notification of Changes

This policy was last revised in March 2014. Our methods of information collection and uses of the information are unchanged.

Effective Date: March 19, 2014